Return & Refund Policy

At Ratanarpan, each piece is thoughtfully crafted, and many of our products are customized or made to order. Please read our return and refund terms carefully before placing your order.

No Refunds

We do not offer refunds on any orders once placed. As many of our creations are handcrafted, personalized, or made to order, we are unable to accept cancellations or refund requests once production or fulfilment has begun.

Replacement Warranty

We stand behind the quality of our products. If your product arrives broken, damaged, or defective, we offer a replacement under our warranty policy, subject to the following conditions:

• The issue must be reported to us within 48 hours of delivery, along with clear photographs or an unboxing video showing the damage.
• The product must be unused, in its original packaging, and in the condition in which it was received.
• Replacement is offered only for products that are broken, damaged in transit, or found to have a genuine manufacturing defect.
• Products damaged due to misuse, mishandling, normal wear and tear, or after use are not eligible for replacement.

Customized Products

Customized and personalized products (including those bearing names, photographs, or bespoke designs) are not eligible for return, exchange, or refund except in cases of a genuine manufacturing defect or transit damage, as verified by our team.

How to Raise a Claim

To raise a replacement request, please write to us at info@ratanarpan.com or message us on WhatsApp at +91 88003 46008 with your order number, photographs/video of the damaged product, and a brief description of the issue. Our team will review your request and revert with the next steps.