Privacy Policy

Last Updated: 15 August 2026

Ratanarpan ("Ratanarpan", "we", "us" or "our") respects your privacy and is committed to safeguarding the personal information you share with us when you visit or make a purchase through ratanarpan.com. This Privacy Policy outlines how we collect, use, store, and protect your information.

1. Information We Collect

When you browse our website, place an order, contact us, or request customization, we may collect the following information:

  • Name
  • Mobile/telephone number
  • Email address
  • Billing and shipping address
  • Order and transaction details
  • Information required for customized products
  • Communications you have with us
  • Information voluntarily provided through our website, WhatsApp, email, or social media channels

Payment information is processed securely through third-party payment service providers. We do not store complete card, UPI, or banking credentials on our systems.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Communicate with you regarding your orders
  • Respond to enquiries and customer service requests
  • Process customization requests
  • Handle product replacement requests
  • Share important updates related to your orders
  • Improve our products, website, and customer experience
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

Where permitted by applicable law, we may also use your contact information to share updates, offers, or information about Ratanarpan. You may contact us at any time to opt out of promotional communications.

3. Customized Products

For customized products, we may collect information such as text, names, photographs, designs, or other content that you voluntarily provide for customization purposes. Such information is used solely to fulfil your customization request and deliver the requested product.

Customers are responsible for ensuring that any content provided for customization is lawful and does not infringe upon the rights of any third party.

4. Sharing of Information

We do not sell or rent your personal information. We may share necessary information with trusted service providers, including:

  • Payment processors
  • Courier and logistics partners
  • Website and technology service providers
  • Service providers involved in fulfilling customized orders
  • Professional advisers or regulatory authorities, where required by law

We ensure that any shared information is limited to what is reasonably necessary for the intended purpose.

5. Shipping Information

To facilitate delivery, we may share relevant customer information with domestic and international logistics partners. For international shipments, information may also be shared with customs, tax, or regulatory authorities as required by the destination country.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to enhance functionality, remember user preferences, analyze website usage, and improve the overall shopping experience. You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Websites and Services

Our website may contain links to or integrations with third-party services, including social media platforms, payment gateways, shipping providers, and other websites. Ratanarpan is not responsible for the privacy practices or content of such third-party services. We encourage you to review their respective privacy policies.

9. Children's Privacy

Our website is intended for general consumers and is not directed toward children. We do not knowingly collect personal information from children without appropriate consent.

10. Your Rights and Choices

Subject to applicable law, you may contact us to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Raise concerns regarding the handling of your information
  • Request deletion of information, where legally permissible

Certain information may be retained where required for legal, accounting, taxation, fraud prevention, or other legitimate business purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For any privacy-related questions or concerns, please contact:

You may also reach us through our official Instagram account.